Matt

The flexibility of the SIGNL4 webhook makes it the most powerful one worldwide because it can receive an enormous number of content types and at the same time does not prescribe a fixed schema for ...

When Signls are acknowledged or closed in SIGNL4, corresponding tickets in Freshdesk can be updated in a way you like. Read all details in this article. How it works A Signl status change (acknowl...

The SIGNL4 webhook not only allows to send event data e.g. in JSON format. It can also accept images or sound attachments. This media data is encoded like email attachments and transmitted via HTTP...

When a new ticket is created in ConnectWise Manage, SIGNL4 creates corresponding alerts (Signls). The Signl status can then be updated, when the corresponding ticket is changed inside ConnectWise M...

SIGNL4 filters incoming events using a keyword matching algorithm. Keywords are used to find a matching alert category which is then used to enrich an alert with colors, icons, push sounds, maps an...

You need to add the SIGNL4 AAD app from the AAD enterprise apps gallery. If you are the admin of your AAD, please perform the following steps: Open a private browser window Load this page https:/...

Event filtering and alert categorization in SIGNL4 is based on a keyword search algorithm. You can create a keyword blacklist and apply it as a filter the following way: 1. Create an alert category...

When users change alerts in SIGNL4 (acknowledge, close, etc.), corresponding tickets in ConnectWise can be updated as well. This happens by applying a set of workflow trigger actions to the corresp...

The SIGNL4 webhook can do more than just receive events to trigger Signls. For example, it can also update previously triggered Signls (status change) to keeps both systems in sync. Notified users ...

Inbound events (email/SMTP and webhook/REST) are throttled in SIGNL4 to prevent spamming. There is a difference between the free plan and commercial plans. Event throttling works per subscription/a...