Matt

PLEASE CHECK THE ANNOUNCMENT AT THE END OF THIS ARTICLE!   This article describes how you need to configure your firewall to send/receive events to/from SIGNL4. a) Web portal, REST API & Webhook tr...

SIGNL4 supports multiple authentication providers including Microsoft Azure Active Directory, Google, Sign in with Apple and the custom SIGNL4 provider. Here is how to migrate from the custom login...

SIGNL4 is calling and sending text messages (SMS) from the following numbers (outgoing or sender number, calling party): European Union +49-15735992252   UK+44-7360494856   Italy For SMS (Text...

We currently support inbound phone numbers for call routing/voice mailbox in the following countries: Canada Germany Israel Finland Switzerland Netherlands United Kingdom United States Australia ...

Yes, absolutely. This is the fundamental principle of SIGNL4. When an alert/work item (signl) is submitted to staff on duty, they need to acknowledge/confirm an alert or work item. This is done by ...

Yes. Firstly, alerts need to be confirmed. If an alerts is not confirmed within a configurable ‘target response time’, it can be escalated automatically. Two options are available and can be config...

The flexibility of the SIGNL4 webhook makes it the most powerful one worldwide because it can receive an enormous number of content types and at the same time does not prescribe a fixed schema for ...

When Signls are acknowledged or closed in SIGNL4, corresponding tickets in Freshdesk can be updated in a way you like. Read all details in this article. How it works A Signl status change (acknowl...

The SIGNL4 webhook not only allows to send event data e.g. in JSON format. It can also accept images or sound attachments. This media data is encoded like email attachments and transmitted via HTTP...

When a new ticket is created in ConnectWise Manage, SIGNL4 creates corresponding alerts (Signls). The Signl status can then be updated, when the corresponding ticket is changed inside ConnectWise M...