Matt

  • Community-Team
  • Total activity 327
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 3 users
  • Votes 9
  • Subscriptions 195

Articles

Recent activity by Matt Recent activity Votes
  • Event Throttling

    Inbound events (email/SMTP and webhook/REST) are throttled in SIGNL4 to prevent spamming. There is a difference between the free plan and commercial plans. Event throttling works per subscription/a...

  • Are there maintenance windows?

    No. SIGNL4 does not require maintenance windows. The technology used allows us to operate continuously and still update all components and systems at the same time. More details about current avai...

  • Can I share my account with multiple users?

    We strongly discourage you from sharing one account with other users. Though to some extent possible, it is not an officially supported feature. While you can log in to SIGNL4 from multiple device...

  • Can alerts contain attachments?

    SIGNL4 supports attachments when sending alerts. You can attach image (jpg) and sound (mp3) files to your alerts. Attachments must not exceed the size of 4 MB. Simply attach those files to your ema...

  • Posting media attachments

    The SIGNL4 webhook not only allows to send event data e.g. in JSON format. It can also accept images or sound attachments. This media data is encoded like email attachments and transmitted via HTTP...

  • Firewall settings to receive events in SIGNL4

    This article describes how you need to configure your firewall to send/receive events to/from SIGNL4.   Web portal, REST API & Webhook traffic to SIGNL4 (HTTPS, Layer 7) HTTPS web traffic is handle...

  • Does SIGNL4 support escalation of alerts?

    Yes. Firstly, alerts need to be confirmed. If an alerts is not confirmed within a configurable ‘target response time’, it can be escalated automatically. Two options are available and can be confi...

  • What are alert categories?

    Under “Services and Systems” on the mobile app you can find configurable categories. To trigger a specific category, e.g. for an email alert, use one of the following options: 1. Define keywords in...

  • Does SIGNL4 track acknowledgements?

    Yes, absolutely. This is the fundamental principle of SIGNL4. When an alert/work item (signl) is submitted to staff on duty, they need to acknowledge/confirm an alert or work item. This is done by ...

  • Where can I buy a subscription?

    You can either - choose subscription plan on our pricing page https://www.signl4.com/pricing/ or - go directly to https://account.signl4.com/manage , then log on and click "Upgrade" Please, note th...