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If you want to switch to a cheaper plan with your subscription, you cannot do this in the web portal. To do so, please send an email to info@signl4.com with the following information: - Your Custom...

With the same email address a user can only be a member of one Subscription. If this user was invited to another subscription, there will be a message that the user will be removed from the former ...

If you want to see the "Who is on duty" page on your mobile you can have this in the following way: On the Signl4 dashboard go to the "Who is on duty" section and activate the sharing of the board ...

When you have invited a new user and this user created his own Trial Subscription, then mostly this happens baause of a wrong login. The background here is that your organization has configured AAD...

There are two ways to validate your phone number.   1. Via the Signl4 mobile APP Login to the Signl4 mobile App with your account. Then click on SETTINGS (little gear on the top right) and go to Pr...

  The language of the invite email is dependend on the language which the inviter is using in the Signl4 Mobile App under his account.

In the Starter plan you do not have the possibility to validate a phone number via a phone call back. Thats why you will not be able to use a Landline number for alerting in this plan as you cannot...

UPDATE: Since February 2024 you can also send Signls via EMail to a person on duty:https://www.signl4.com/blog/februar-2024-update-email-notifications-health-reporting-stand-in-push/   OLD: Unfortu...

  After 7 days of inactivity or no Signls were received you will be automatically loggod out of the SIGNL4 app. Also, after a login of 180 days you wil be logged out automatically and need to login...

  It is now possible to activate a mailbox check for call forwarding. If Call Forwarding activated, SIGNL4 recognizes when it is not the employee on duty but their voice mailbox that answers a forw...