What are alert categories?

Under “Services and Systems” on the mobile app you can find configurable categories. To trigger a specific category, e.g. for an email alert, use one of the following options:

1. Define keywords in the respective Services&Systems category on the mobile app. SIGNL4 scans incoming content and uses a algorithm to find the best match.
2. Use ‘X-S4-Service:[categoryname]’ in the email body to force a category.

In case you are using the webhook API, use the JSON payload parameter ‘X-S4-Service’ : ‘[categoryname]’ to enforce a category.

Here is a video: