Getting started
- AI-Assisted Duty Scheduling
- AI-Powered De-Duplication and Noise Reduction
- Is AIOps and AI alerting implemented into SIGNL4?
- Where can I find my Customer ID?
- Where can I verify my phone number?
- Language of the Invite Email
Notifications and Alerting
- Persistent notifcations switching channels.
- Escalation between 2 teams
- What kind of data is saved by the App?
- Can multiple Signls be acknowledged or closed at one time?
- Can I manually create a Signl in SIGNL4?
- Signls show "Abuse detected" as status in the Signl Center
Teams and Users
- Can I use different plans for users in 1 subscription?
- How to punch in / out a user manual fron duty in the webportal?
- Switch from Azure Active Directory/Google authentication to custom login
- How can I remove an user from duty?
- Can I import Holidays to my SIGNL4 calendar?
- Can I import duty schedules from a 3rd party system?
Security and Data Privacy
- Is SIGNL4 coded with Secure Coding Standards?
- Which permission is needed for the authentification via AAD/EntraID?
- Do I need to backup my SIGNL4 data?
- Recovering Administrator Access in SIGNL4 When the Current Admin is Unavailable
- How does SIGNL4 support conditional access in Microsoft Entra?
- When will I be automatically logged out of the SIGNL4 app?
Call Routing
Troubleshooting
- What can I do if I get an empty Signl screen in the web console?
- What can I do if invited users have created their own trial subscription?
- How can I transfer ownership of a SIGNL4 Subscription?
- What can I do when my Signl4 Dashboard is empty?
- API Return Status Codes
- How to resolve "Cannot find Module 'xxxxxx'" errors during holiday schedule import