Voicemail detection for Call Forwarding

It is now possible to activate a mailbox check for call forwarding.

If Call Forwarding activated, SIGNL4 recognizes when it is not the employee on duty but their voice mailbox that answers a forwarded hotline call. Recognition is technically ensured by the called party having to press a button. If this button is not pressed, it is assumed that a voice mailbox has answered the call. Instead of connecting the caller to it, the caller is connected to the SIGNL4 answering machine and can leave a message there.

This voice message is then sent attached to a Signl to the according team and the person on duty could also call back. In addition, this behavior always ensures a consistent and professional call experience with appropriate greetings for the caller (usually customers) to the SIGNL4 team.