Matt

In case you are trying to validate your phone number in the SIGNL4 app but don't receive the validation/confirmation code message (SMS text), make sure that You selected the right country code fro...

In SIGNL4 it is possible to enrich alerts with additional data and information. SIGNL4 currently supports enriching alerts with: Color and icon Geo-location on a map Subject line Additional text, ...

There is are two features to consider when enforcing duty status and keeping your on-duty team staffed. Both can be set from within Shift & Duty in your team at https://account.signl4.com/manage/  ...

Besides the real-time Signl4 Center, you have access to downloadable audit trail files. You find all protocols and logs files under 'Audit Trail' once you logged into the SIGNL4 management portal....

Alerts can also be augmented with geographic information using the 'X-S4-Location' parameter. To add map and location to an alert, place the following to your email body: X-S4-Location: 40.6413111,...

SIGNL4 supports attachments when sending alerts. You can attach image (jpg) and sound (mp3) files to your alerts. Attachments must not exceed the size of 4 MB. Simply attach those files to your ema...

Managers receive alerts that have gone unnoticed by team members on duty.Here is how it works: Set an escalation or response timeout in the account manager portal under 'My team' (https://account.s...

Under “Services and Systems” on the mobile app you can find configurable categories. To trigger a specific category, e.g. for an email alert, use one of the following options: 1. Define keywords in...

Yes. Firstly, alerts need to be confirmed.If an alerts is not confirmed within a configurable ‘target response time’, it can be escalated automatically. Two options are available and can be configu...

Yes, but it is not the default mode of SIGNL4. The default mode is single-ack, i.e. only one person needs to acknowledge an alert. You can switch any time between 'all on duty need to ack' and ‘fir...