Matt

Managers receive alerts that have gone unnoticed by team members on duty.Here is how it works: Set an escalation or response timeout in the account manager portal under 'My team' (https://account.s...

Under “Services and Systems” on the mobile app you can find configurable categories. To trigger a specific category, e.g. for an email alert, use one of the following options: 1. Define keywords in...

Yes. Firstly, alerts need to be confirmed.If an alerts is not confirmed within a configurable ‘target response time’, it can be escalated automatically. Two options are available and can be configu...

Yes, but it is not the default mode of SIGNL4. The default mode is single-ack, i.e. only one person needs to acknowledge an alert. You can switch any time between 'all on duty need to ack' and ‘fir...

All team members with the status ‘on duty’ receive alert notifications. This allows for managing timely availability of team members and automated routing to staff ‘on duty’. If you are not 'on-dut...

Yes, absolutely. This is the fundamental principle of SIGNL4. When an alert/work item (signl) is submitted to staff on duty, they need to acknowledge/confirm an alert or work item. This is done by ...

SIGNL4 is calling and sending text messages (SMS) from the following numbers (outgoing or sender number, calling party):European Union +49-15735992252 UK+44-7360494856 SwitzerlandSMS: +41 75 573 14...

SIGNL4 notifies via mobile push, text and voice call. One channel can be selected for persistent notification. The sequence of these comm channels can be configured freely. Here is a video on how i...

SIGNL4 comes with an user/admin role and access model. There are four roles available: 'user', 'scheduler' , 'team admin' and 'admin'. The user who subscribes first and thus creates the according ...

Yes, you can create and manage multiple teams. Simply, go click the teams menu item and it will open the page to add and manage teams: https://account.signl4.com/manage/Teams  Users can be members ...