Matt

The Freshdesk connector app creates a new automation rule in Freshdesk automatically when it is started for the first time. You can find all the details about that automation rule in this article. ...

In case you do not want to assign the “Admin” role to your SIGNL4 API member user account, you can follow these steps to create a custom role for that user. The custom role only activates a minimum...

The SIGNL4 webhook can do more than just receive events to trigger Signls. For example, it can also update previously triggered Signls (status change) to keeps both systems in sync. Notified users ...

Data exchange between Freshservice and SIGNL4 is driven by Freshservice Automators. They control the following integration elements: Automator 1: Which tickets should be forwarded to SIGNL4 and w...

When Signls are acknowledged or closed in SIGNL4, corresponding tickets in Freshdesk can be updated in a way you like. Read all details in this article. How it works A Signl status change (acknowl...

First you need to understand that the ConnectWise Manage connector in SIGNL4 polls Manage for new tickets in a short interval (less than a minute). In other words, CWM does not push data to SIGNL4....

The SIGNL4 webhook not only allows to send event data e.g. in JSON format. It can also accept images or sound attachments. This media data is encoded like email attachments and transmitted via HTTP...

When tickets change status in Freshdesk corresponding Signls in SIGNL4 can change their status well. Read all details in this article. How it works When a ticket was forwarded to SIGNL4 (read detai...

When a new ticket is created in ConnectWise Manage, SIGNL4 creates corresponding alerts (Signls). The Signl status can then be updated, when the corresponding ticket is changed inside ConnectWise M...

When users change alerts in SIGNL4 (acknowledge, close, etc.), corresponding tickets in ConnectWise can be updated as well. This happens by applying a set of workflow trigger actions to the corresp...