Matt

Inbound events (email/SMTP and webhook/REST) are throttled in SIGNL4 to prevent spamming. There is a difference between the free plan and commercial plans. Event throttling works per subscription/a...

The times in the logs for duty times and alarms are given in UTC (Universal Time Coordinated), i.e. there is a corresponding time offset depending on summer or winter time.  

In case the SIGNL4 mobile app has issues and is not performing as usual, we recommend following these basic steps: Try the mobile app without Wifi as this is a common source of issues Log out fro...

When you upgrade your current subscription plan by adding additional users, you may get an error or a warning displayed indicating that the payment has failed or that there was an invoicing problem...

SIGNL4 now includes a new app for connecting to ConnectWise Manage ("Manage"). This makes 2-way integration with Manage a breeze, and responding to service desk tickets can now be done conveniently...

The alert category "emergency" is built-in and cannot be deleted. It is used when a signl is created either from the mobile app or the web portal by switching on the 'emergency' toggle. It can also...

Event filtering and alert categorization in SIGNL4 is based on a keyword search algorithm. You can create a keyword blacklist and apply it as a filter the following way: 1. Create an alert category...

SIGNL4 filters incoming events using a keyword matching algorithm. Keywords are used to find a matching alert category which is then used to enrich an alert with colors, icons, push sounds, maps an...

Persistent notifications are sent as long as a signl alert is not acknowledged and confirmed. Users can choose which way these repeated notifications should be sent: Push, SMS and Call. The interva...

When you are missing the Single-Sign-on buttons in the mobile app for Google, Microsoft or Apple login, i.e. there is a black area without buttons on the custom login screen, please, make sure you ...