Cancellation policy

Cancellation & Downgrade Policy

SIGNL4 is a subscription-based “pay-as-you-go” service available with monthly or annual billing.

Cancellation Policy
You can cancel your subscription at any time prior to the next renewal date.

• When a cancellation request is submitted, the subscription remains active until the end of the current billing period (month or year).
• Cancellations do not take effect immediately and cannot be applied retroactively once a subscription has already renewed.

Downgrading Users or Changing Plans
If you want to reduce the number of users or downgrade from a higher plan to a lower plan, the downgrade will also only take effect with the next renewal period.

• For monthly subscriptions, changes will be applied at the start of the next monthly billing cycle.
• For annual subscriptions, changes will be applied at the start of the next annual billing cycle.
• You can continue to have access to the current plan and/or user count until the end of the current term.

Summary

• Cancellation, user reductions, and plan downgrades must be made before the upcoming renewal date.
• All changes take effect only at the start of the next billing period.
• Charges for the current billing period remain due and are not prorated.