Robert

  A license seat is necessary for any user who needs to manage, receive alerts, and/or schedule on-call personnel.

Manual signls can be created in SIGNL4 via both the webportal and the mobile app.     To create a manual signl in the webportal follow these steps: Log into the SIGNL4 webportal. Click on the Send...

How long Alert data is kept inside of Signl4 is dependent on the Plan in question.     The Start plan keeps data for 1 month The Notify & Connect plan keeps data for 3 months The Optimize plan keep...

Most of the SIGNL4 integrations are available on all of our plans however a number of them are only available on the Optimize and above plans.  Below is a list of the integrations only available on...

We have created a video detailing the features of the Integration Hub and showcasing the functionality and how to use it inside of your Signl4 Subscription.  This video can be found here:  https://...

We recommend that API user created in Kaseya be a member of the Administrators group and have the Administrators Security Role.     However if necessary you can create a Security Role to use with t...

These errors appear because the Node.js script is looking for dependency modules for the holiday-import script.  The necessary modules are the Axios and node-ical modules. These can easily be insta...

By default the SIGNL4 rules use the following ConnectWise status mappings to know what statuses to pair with the SIGNL4 statuses.    SIGNL4 Statuses ConnectWise Statuses New New Acknowledged...

Signl4 allows users to create a custom API key for integrations.  The Custom API keys can be created in the Signl4 web portal.  Log into Click on the Integrations menu option and click on API Kes ...

A user can not remove their own account from the SIGNL4 User list, however another user with administrator privileges can delete the user.  Inside of the SIGNL4 web portal when attempting to remove...