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You do not need to include your SIGNL4 data in your local backups. Our DR includes daily off-site backups, resulting in a RPO (Recovery Point Objective) of 24 hours. Please check „Business Continui...

The following values are stored for the bot client: AccessTokenLifetime = 3600, // 1 hourRefreshTokenExpiration = TokenExpiration.Sliding,SlidingRefreshTokenLifetime = 1296000, // 15 daysAbsoluteRe...

To block certain numbers from calling your call routing number just go to "Call Routing" and expand the dedicated configured number.Then go to the bottom and enable "Blocked Numbers" Here you can a...

If a user is using AAD/Google Login but you want to switch it to custom login with a SIGNL4 account, you need to dp the following steps: Delete the user from your subscription Re-invite the user O...

If you want to switch from monthly to annual payment, please contact us at info@signl4.com with your customer ID (can be found under BILLING in the SIGNL4 web portal) and we can enable annual payme...

Yes, there is an integration with Michrosoft Teams. Please have a look at our integration document: https://docs.signl4.com/integrations/microsoft-teams/microsoft-teams.html  

If you would like to remove a user from the actual duty, first make sure that another person is set to on-duty. Then please login to the webconsole an an administrator, go to USERS on the panel on ...

When you see a difference between the times displayed in Signl4 and the times forwarded as parameters from your event sources this might be related to the time zone settings of your source systems....

This guide explains the process of transferring administrator access in SIGNL4 when the current administrator is unavailable for an extended period. This situation typically arises if the sole SIGN...

Please have a look at the following Blog article and video how AI helps to make tehnical content more understandable in Signls Blog: https://www.signl4.com/blog/update-ai-based-summary-audit-logs/ ...