Frank
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Activity overview
Latest activity by Frank-
Frank created an article,
How to punch in / out a user manual fron duty in the webportal?
Administrators and team administrators can now put individual colleagues on or off duty in the web portal. This can be enormously helpful if the respective colleague has forgotten to do this himsel...
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Frank created an article,
How can I export Shifts / Duties and Alerts with the SIGNL4 REST API?
Under the following Link you will find a documentation, how you can automat the export Shifts/Duties and Alerts: https://docs.signl4.com/samples/shift-alert-export/audit-trail-export.html
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Frank created an article,
Do I need to backup my SIGNL4 data?
You do not need to include your SIGNL4 data in your local backups. Our DR includes daily off-site backups, resulting in a RPO (Recovery Point Objective) of 24 hours. Please check „Business Continui...
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Frank created an article,
When do I have to log in to the MS Teams Bot again?
The following values are stored for the bot client: AccessTokenLifetime = 3600, // 1 hourRefreshTokenExpiration = TokenExpiration.Sliding,SlidingRefreshTokenLifetime = 1296000, // 15 daysAbsoluteRe...
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Frank created an article,
Switch from Azure Active Directory/Google authentication to custom login
If a user is using AAD/Google Login but you want to switch it to custom login with a SIGNL4 account, you need to dp the following steps: Delete the user from your subscription Re-invite the user O...
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Frank created an article,
How can I switch from monthly to annual payment?
If you want to switch from monthly to annual payment, please contact us at info@signl4.com with your customer ID (can be found under BILLING in the SIGNL4 web portal) and we can enable annual payme...
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Frank created an article,
Can I integrate with Microsoft Teams?
Yes, there is an integration with Michrosoft Teams. Please have a look at our integration document: https://docs.signl4.com/integrations/microsoft-teams/microsoft-teams.html
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Frank created an article,
How can I remove an user from duty?
If you would like to remove a user from the actual duty, first make sure that another person is set to on-duty. Then please login to the webconsole an an administrator, go to USERS on the panel on ...
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Frank created an article,
Why do I see a time difference in Signls?
When you see a difference between the times displayed in Signl4 and the times forwarded as parameters from your event sources this might be related to the time zone settings of your source systems....
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Frank created an article,
Recovering Administrator Access in SIGNL4 When the Current Admin is Unavailable
This guide explains the process of transferring administrator access in SIGNL4 when the current administrator is unavailable for an extended period. This situation typically arises if the sole SIGN...