Frank

We have recently implemented  AI into SIGNL4: https://www.signl4.com/aiops/ AI-based summary of alarm details https://signl4.zendesk.com/knowledge/editor/01JAQGDQ3GX2FENJ1JSMTR9Q4A/en-us?brand_id...

Please follow this link to read, how to configure heartbeats to send to the SIGNL4 Heartbeat App. https://docs.signl4.com/samples/heartbeat-cron/heartbeat-cron.html

We had situations in the past in which persistent reminders via SMS/calls where running for hours without ever being noticed. his is why we have implemented a mechanism that switches to a neutral c...

You can setup the escalation between 2 teams as a loop. After 5 Escalations it will stop the loop to avoid an endless loop.  

  After 7 days of inactivity or no Signls were received you will be automatically loggod out of the SIGNL4 app. Also, after a login of 180 days you wil be logged out automatically and need to login...

  If you experience an empty screen under the Signls Tab like this   it could  be related to a local issue. IF you experience a similar issue, please try to use a different browser and check if th...

  You can import holidays to your SIGNL4 calender using iCal files. Please find a description and samples here:https://www.signl4.com/blog/holiday-import/    

The import of duty schedules from a 3rd party system into SIGNL4 is possible. Please find abrief description and script samples here:https://www.signl4.com/blog/duty-schedule-import/    

As a customer based in Germany, you do not have to provide your EU-USt-IdNr (EU VAT Number). Customers from all other EU countries must enter this number.

  It is now possible to activate a mailbox check for call forwarding. If Call Forwarding activated, SIGNL4 recognizes when it is not the employee on duty but their voice mailbox that answers a forw...